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Pengaruh Persepsi Bunga Bank dan Kualitas Pelayanan terhadap MInat Menabung pada Bank BNI Syariah di Kota Semarang

机译:银行利息感知和服务质量对三宝垄BNI Syariah银行储蓄利息的影响

摘要

Most of people in Indonesia have recognize a bank, but they know an Islamic banking in 1991 when Muamalat Bank first use syariah principle, with the “dual banking system” policy from Bank Indonesia, conventional banking can oper for syariah unit exercise. One of conventional banking that serve syariah unit exercise is BNI 46 with the name BNI Syariah. The fundamental aim of this research is to find out the effect of the interest perception and service quality to saving interest on BNI Syariah in Semarang. Type of this research is explanatory with 100 respondents taken using quota sampling, purposive sampling and incidental sampling so that the sample of this research consist of 63 respondents (customers of BNI Syariah Ahmad Yani) and 37 respondents (customers of BNI Syariah Unisula). According to the result of regression analysis, this research shows that the interest perception ang service quality are significantly influence to saving interest on BNI Syariah in Semarang 36.3 percent and 47.2 percent. So that, it is recommended to management of BNI Syariah in Semarang to maintain and to educate their customers so they know the different between conventional and Islamic banking.
机译:印度尼西亚的大多数人都承认有一家银行,但他们知道1991年回教银行,当时穆阿马拉特银行首次采用回教原则,根据印度尼西亚银行的“双重银行系统”政策,传统银行可以从事回教单位的使用。为伊斯兰教教义提供服务的传统银行业务之一是BNI 46,名称为BNI Syariah。这项研究的基本目的是找出兴趣感知和服务质量对三宝垄BNI Syariah节省利息的影响。这项研究的类型是有说明性的,使用配额抽样,目的抽样和附带抽样抽取了100名受访者,因此该研究的样本包括63名受访者(BNI Syariah Ahmad Yani的客户)和37名受访者(BNI Syariah Unisula的客户)。根据回归分析的结果,该研究表明,利益感知和服务质量对三宝垄BNI Syariah的储蓄利益有显着影响,分别为36.3%和47.2%。因此,建议向三宝垄的BNI Syariah管理层进行维护和教育,以使他们了解传统银行和伊斯兰银行之间的区别。

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